Talk:Vonage

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Vonage Coupons & Promo Codes
The call quality is very clear. A high-speed internet connection, the faster the better. They will try to get away with anything and blame others for their mistake and problem!!! Need some peace and quite? There are no annual contracts, and you can cancel at any time. Just hook it up to your modem and Vonage can access the internet directly. Links you to the Chime App.

Formerly Vonage Essentials


For my first edit , as you can see I added it directly to the article. I believe this is an uncontroversial edit. I also added the same information to the articles about some of the companies we have acquired.

I will also use the talk page to propose more substantial edits that might need discussion or feedback. My name is Santina and I work for Vonage and I will be making edits to the Vonage article to improve it.

I welcome feedback from other Wikipedia editors as I move forward. I understand I am in a conflict of interest situation and want to make neutral and helpful edits to make Vonage a better article. Hello, I see where User: Feedback reverted edits that have been done by several different people over a period of time with no discussion on the talk page.

Thanks in advance for a reply! I did some work to the Vonage page today and would like to get feedback from other editors. I improved the Customer Service Settlement section by removing a dead link and adding two citations to support the information.

I also removed the subsection Service Cancellation in the Services section because that information was already contained in the Customer Service Settlement section. Next, I would like to see the Services section improved but would appreciate help from other editors because of my conflict of interest situation. I would also like to thank the following editors for continuing to improve the Vonage page: Chrisw80 SStankevich talk Based on the feedback from other editors, I wanted to note that I've been making some revisions to the introduction and history section of the article.

I would appreciate anyone that is able to review. Kuru , User talk: Feedback and other interested editors: Thank you for your input. Please let me address the issues raised. I have found what I believe are more credible sources for my edits. I did not realize Everything Explained was considered to be mirror content. I appreciate your pointing that out. Is there any instance in which that kind of citation can be used?

Can you please review the citations I have included in the update below and let me know if these work? The revisions I made were to address the cleanup requested in the banner on the page. I would appreciate any input on the actual content itself, now that it has what I believe is better sourcing. I don't believe I've removed any sourcing but have moved it to what I believe is a better place.

I want to be able to improve this article; I have stated my COI clearly and appreciate the help so far. I will continue to reach out to the wider community as I proceed. Here is the content that was reverted. I edited it a bit and also have a question about whether it would be appropriate to change telecommunications services to cloud communication services, since that more accurately describes what Vonage offers:.

The company was founded in and is headquartered in Holmdel Township, New Jersey. As of , Vonage reported approximately 2. Through a series of recent acquisitions, Vonage, previously a consumer-focused service provider, expanded its presence in the business marketplace. The company was originally called Min-X.

Jeffrey Citron, former CEO and majority shareholder at Datek Online, was the first major investor in the early development stages. The company first offered subscription service in the United States , then Canada in and the United Kingdom in Vonage went public on May 24, In , it relocated its headquarters to the current location of Holmdel.

I've worked to respond to critiques of my previous edits and have posted proposed revisions. I have not received any feedback so have re-posted these sections with new citations and some revisions of the text. Again, any feedback is greatly appreciated. SStankevich talk —Preceding undated comment added I made some edits today to the History section and will be working on improving its chronology to make it easier for the reader.

As always, I appreciate feedback and will continue to be mindful of my COI status. Please take a look at my recent edits.

I would really appreciate your guidance at this point. I work for Vonage. The article had some issues and redundancies, which I have tried to address in a recent edit.

The cleanup banner has been on the page for some time and I am working to improve the article and remove the banner. I would appreciate if an editor or two would review my work. Feedback and any other editors who might be able to help me. I would like to see the "cleanup" banner that has been on this article since removed. Do other editors think that the changes in the last 8 years have brought it to a point where that's reasonable, or are there still significant changes that need to be made?

In recent months, I and, prior to my involvement, my colleague JHolzapfel have worked to improve the article, and have sought out feedback from uninvolved Wikipedians. We added more than a dozen new independent sources, removed a lot of extraneous and uncited detail, and reorganized things a bit. We have done our best not to introduce marketing language or spin. There is of course still room for improvement in the article, but is it good enough to remove the "cleanup" tag?

One specific question -- the final four sections could be removed or edited down. Three of them refer only to self-published pages,and the final one goes into a lot of detail about faxing, which might not be a great fit for a general encyclopedia article. I don't have a strong opinion about whether they should stay or go -- but if removing them makes it more appropriate to remove the tag, maybe we should take them out. Kbrose and other interested editors: It is included below. Please let me know if this is acceptable.

What is up there now is factually flawed; includes information for which third-party sources do not, as far as I can tell, exist; includes information that belongs on the Vonage website, not in this article; and seems not very well written in general.

Vonage offers cloud communications and calling plans for residential customers and businesses, including small and medium-sized businesses, mid-market companies, and enterprises. Vonage offers two unified communications platforms for businesses that integrate communications services, such as video conferencing, voicemail transcription, and desktop sharing, using voice as a platform.

Cloud communications services allow business customers to connect with various business applications and customer relationship management CRM tools through a middleware technology. Residential services provide home phone plans using VoIP voice over internet protocol over a broadband internet connection, such as cable internet service or DSL.

Features for Vonage home phone residential service includes voicemail transcription; calling; caller ID; call waiting; do not disturb; and a network availability feature which forwards all calls to a mobile phone if Internet connectivity is lost.

I would greatly appreciate any help with this section and with improving the article so that the banner can be removed. Edit this page Talk: This is the talk page for discussing improvements to the Vonage article. This is not a forum for general discussion of the article's subject.

Put new text under old text. Click here to start a new topic. Ask questions, get answers. Be polite , and welcoming to new users Assume good faith Avoid personal attacks For disputes, seek dispute resolution Article policies. Here are some tasks awaiting attention: Unassessed company articles Copyedit: Company articles needing attention Infobox: Company articles needing infoboxes Maintain: I have had none of the above problems Harleymcc Harleymcc is right -- try epinions instead of wikipedia for your gripe.

I'm commenting, though, to let you know that you can probably fix problems 1, 2, and possibly 3 by logging in to your account, selecting the 'features' tab on the dashboard and changing the bandwidth from 90 Kbps to Or 30 if necessary. This probably doesn't belong in WikiPedia either, but I figure you're not the first person who'll come here with a complaint, and maybe they'll find the information useful too.

Arcking I strongly believe there should be a section here documenting to some quantitative degree the success customers have with Vonage or the cancellation rate - something that can gauge the actual usefulness of Vonage, and the degree to which Vonage is an actual substitute for POTS, which it claims to be. Its all in the TOS. And really, the cancellation isn't that big for a service, just think of cell contracts!

Wikipedia is here to document what reliable sources have to say about subjects of interest, not conduct research on its own. The unethical individual who deleted my post is Clearly it's ok to discuss the upside but the truth about some customers like myself who experience problems are deleted. So much for freedom of speech by the unethical. Discussion is just that, discussion. As a user of the service which is the subject of the article, I have the right to discuss my experience with the service unless the word 'discussion' has recently been redefined.

People come to Wikipedia to learn more about things including services. My right to express my experience in discussion is valid and of benefit to other users or people considering the service.

The good and the bad opinions have a right to be discussed in the discussion area. The service is problematic. Only sign up if you feel you can live with the following: The last inquiry I sent was never even responded to.

On the phone you have to hold for a LONG time. By the way, the adjustments to bandwidth did nothing for my service. Chronic dropped calls are the norm and I have Comcast premier cable internet.

Voicemail can notify an e-mail address with the phone of the caller and, coincidentally, most cell phones have an e-mail address that can be used to send text messages to them. Voicemail is also accessible online, which allows you to listen to your messages and delete them online. This also opens the possibility of archiving your voice mails on a computer or CD There's also a capability called SimulRing that will make up to I believe 5 other phones ring when the Vonage line rings.

The first to answer gets the call. Overall, though, it's an interesting service with some unusual features that requires a little more thought than a normal phone line to get the most out of. Nobody cares except you. Well, at least you're consistently inconsistent. Erickson The main article is inconsistent about the number being laid off. Erickson fixed - Lexein In the event that a customer dials prior to the verification becoming complete, the call will usually be routed to a national call center where a customer must supply basic information name, location, nature of the emergency, etc.

I just looked at Vonage. No further details are provided, beyond it being a vonage owned call center. If you have further questions, contact the vonage. I don't think Wikipedia should be an FAQ of all things vonage. I've just learned of this company; their advertizing is: In " okld frtvl ", "okld" is Oakland ; what is "frtvl"? To me, your bringing it up on the vonage talk page serves no purpose.

As to Vonage's call center, I honestly have no idea why they would publish more info about it - most people don't care, so long as it exists and works. Few companies bother to say where their call centers are located. A quick scan of a few cell phone companies and cable companies show that none of them tell you where their call centers are located either.

Seems you're making a big deal about nothing. If you trully want to know, ask them. Discussion pages are only meant to discuss article content. Please refer to WP: Thanks for coming out into the open, although it was not necessary.

If your edits conform to Wikipedia policy to the spirit and letter, refrain from edit wars, discuss here and seek consensus, and accurately annotate your changes before saving, your edits will be quite welcome. There were some big edits undertaken too many at once, really. After this bunch, I promise not to do it again. So I did that. I reluctantly, with nose pinched, moved the MIN-X "history" up the article.

This section is almost entirely responsible for this article's categorization as "promotional". It is also based almost entirely on this single source: Single sourcing is a bad idea, especially if it contains no usable citable sources. Please find verifiable secondary sources for the Vonage PR citations. An article which discusses the essence of the announcement, and contextualizes it or analyzes it, is better than a straight PR link.

The title of the article is "Vonage". Try to use other vocabulary words for "Vonage". The article was disorganized due to flurries of news items not integrated, and the article was way behind on business news. So I've updated the IPO section in a neutral-point-of-view way. Isolated personnel changes read like lists of trivia. There were business reasons for the CEO changes - I've attempted to contextualize some of them.

Citations are the hardest part of Wikipedia editing. We're gathering content for the requests you made, as well as other content we think will help. Definitely have taken note the need for secondary sources, and lots of them-- Sandusky sweeper talk I just corrected my "comment them out" comment above.

Would you buy a net phone from this man? Please note I wanted you to add sources, and add the content right back into the article. The sources can include Vonage's website, such as press releases, but we really prefer newspaper, magazine, book, or notable technical articles about the product. Heck, even Cranky Geeks, or Leo LaPorte discussing it would be fine, since those folks are all notable journalists.

The additions I reverted out cited no sources. Citing sources Even a URL to a relevant 3rd party, reliable source would help. We can coach you through making it nicely formatted as an inline citation. If you're unsure about the content you want to add, put it here on the Talk: Vonage page instead of the main page, and we'll discuss it, and mold it into shape.

Let me know feedback: Product Offerings Vonage Mobile application for Facebook: Conflict of interest by posting this in article Talk first. It's well worth it in the long run. Note that not all material suggested here will make it in right away, and may require work similar to the following.

In order to avoid WP: CATALOG concerns, I've edited this pretty heavily to remove marketing-speak for neutral tone , to remove redundancy and pricing information, to convert to prose from a list , and to sort by date. Notice the elements which have been quoted- this is so that Wikipedia isn't making the claims, the sources are.

See candidate paragraph below. Please note that exhaustive lists of products are never permitted, and even short lists aren't allowed if there has been no coverage by reliable sources. These four additions, as a prose paragraph, may be allowed to survive for two reasons: Consider adding a small amount of prose describing the monetary significance, market share changes, costs to investors, stock price changes, etc. How are they relevant to the company? Also, please continue to seek non-blog WP: Reliable sources such as newspaper, magazine, scholarly articles, independent industry reports, and book sources wherever possible: Vonage releases calling apps for iPhone and Blackberry.

Vonage is an industry leader in customer satisfaction and customer support. Answer calls to your Vonage number with your smartphone using the Vonage Extensions App. Check out the useful links below. We've created several resources to help you get the most out of your Vonage phone service. The proof is in the numbers! If you really want to see how voip service, and Vonage in particular, can save you money, type in a country of interest and see how much Vonage service can save you over traditional land line provider plans.

This international rate calculator was accurate as of 3: Vonage rates only reflect calls to landline phones. Calls to mobile phones may have higher rates. Landline provider rates may have changed since the last update. However, this tool gives a good representation of expected savings with Vonage phone service.

We signed up with Vonage years ago. We've saved hundreds of dollars a year in long distance calls alone. Add in the monthly service charge savings and it all adds up to thousands in savings. After 4 months of service it has become very clear that Vonage saves you money. And, being able to control different aspects of your phone service via the online control panel is amazing.

I highly recommend Vonage for everyone. Vonage is such a cool service. I've used Vonage for 3 years now. Fabulous call quality, great customization features, and awesome customer support. Vonage routes your phone calls over the Internet using Voice over Internet Protocol, rather than telephone lines. But even though your phone uses the Internet, it has nothing to do with your computer.

In fact, your computer doesn't have to be on to use Vonage. The people you call don't need to have Vonage or the Internet to get your call - just a phone. And when someone calls you, your phone rings as usual. Just connect the Vonage adapter to your high-speed Internet and connect your telephone to the adapter. Please take a few moments to get up to speed on some commonly asked questions about Vonage phone service.

A more comprehensive list of commonly asked questions can be found here. In most cases, when switching over to Vonage, you can keep your existing phone number, regardless of who your previous phone company was. To ensure that you can keep your existing number, double check by entering your area code and prefix on the availability page during sign up.

Luckily your internet cable can carry much more data than you use at once. This leaves plenty of extra space for Vonage. If you are downloading heavy amounts of data, it is possible that the quality of Vonage will be slightly diminished. To solve this you can configure downloads to use minimum bandwidth when you are on the phone. Customers are extremely satisfied with the quality and clarity of Vonage.

Vonage functions normally even if you computer is turned off. Vonage does use the internet, but making calls does not use your computer. The Vonage adapter will do all the work. Just hook it up to your modem and Vonage can access the internet directly. The adapter is the connection between your internet and your land line phone.

When you sign up with Vonage, one is sent to you in the mail. For more information please click on the link for the Vonage Phone Adapter. After Hurricane Maria wreaked havoc throughout Puerto Rico, the government has been struggling to reestablish communication services.

In order to help with this problem, one company has offered to deploy high tech balloons. On the road I see others with armbands holding their smartphone, speaking into the in-line mic in their headphone cord. Unlike previous generations, millennials have grown up with technology at their fingertips. With the huge variety of devices to choose from, why do they like smartphones the most? Here are 5 good reasons smartphones are their prefered device.

Vonage offers a day Money-Back Guarantee "MBG" if you terminate your service within 30 days from the date of your order. Your Order Date is the date you order service or the date Vonage successfully processes your payment, whichever is later.

The MBG applies to the first line only and covers the monthly charge, taxes and any shipping or activation fees. Additional lines are not eligible.

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