3123 Nutrisystem Consumer Reviews and Complaints
Shame on you, Nutrisystem. I can log on and talk to other people from all over the world who are trying to lose weight. They also offer snacks and shakes as options over the course of the day, so that helps with the extra cravings too. Remember, Nutrisystem does offer counselors to help keep you on track, and as long as you stick to the program, you should see a significant amount of weight loss during that time period! If you are thinking of trying the plan but are afraid that you will not like the food please stop worrying. Nowadays, I try to stay as close to as possible, and I am usually able to maintain that goal, give or take a pound or two. She is very impressed with the progress I have made losing weight.
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Ok, here's my input: I have tried every diet out there-seriously. Nutrisystem was horrible for me. I didn't like the food I rememeber one soup smelled exactly like dog food. I stuck to it for 2 weeks tho and didn't lose anything. I knew that I could not rely on pre-packaged foods and the only way I would be happy and get my healthy foods in would be WW. It has the highest success rate for people losing and keeping it off, plus it's one that doctors will always recommend.
I started in January and down 35lbs already. I can eat and drink what I want-which is the reality of life anyway, not eating pre-packaged foods!
My opinion is if you try WW and it does nothing for you, then you din't follow the program exactly how you are supposed to. Lastly, to lose healthy you should lose no more than 2 lbs a week.
Slow but steady winds the race! You can lose fast other ways but it WILL come back. I have lost 7 lbs so far. I did a typo in my previous message of I am happy with this program. I like the idea of no measuring food out. I know exactly what to eat to get my calories in. I really think this program teaches you portion control so when you do go back to eating the regular foods you know how much you should eat.
I have been eating very healthy I also feel very good. I have tried WW before and it didn't work for me. Not to say other people wouldn't have success For me though I think this is the way to go right now.
I am doing it for 3 months and then going on maintenenance. Actually NS has lots of recipes and stuff for when you do maintenance to keep you within the calorie limits also. So far this is the only thing I have tried where I actually am losing every week and at a healthy loss of about 2 lbs a week! Good luck to you! Last edited by lam; at Iam, I'm not surprised that you're happy with NutriSystem.
What's not to be happy about? It's something new and exciting and you're losing weight! It's probably like a vacation too, from having to fix a meal from scratch. Here comes the big however. The truly important thing is the long term result. I remember when Oprah Winfrey was on NutriSystem. It was played up as the greatest thing going.
After being on it for a long time, she came out on stage one day looking really great thin waistline etc. But what does she look like today? I no longer watch TV but from magazine pictures she appears to be quite large again.
In my opinion, it falls under the heading of "fad diet" and fad diets don't work in the long run. That doesn't mean that you shouldn't enjoy it for the time being. Just be cautious in what you expect for the long run. Your post caught my eye. I have been on Nutrisystem for almost three weeks and have lost a little over 5 pounds. I am only planning on being on the plan for 28 days with a goal of losing a total of 10 pounds.
It has taught me to look at portion sizes in a whole new light. I have become a fan of sugerfree gelatin and drink mixes. The big thing for me is the mixing of protein, fruit and vegetables in a certain order. I also plan to use prepackaged foods available in the supermarket to replace the Nutrisystem entrees later.
I hope I can mention this on this board because something else has become a huge help in logging my weight daily. I have an iPhone and there is a free app that is wonderful in entering foods I eat daily, logging exercise and setting a weight loss goal. It tells you how many more calories are available after logging lunch or your snacks, etc. It is easy to use and helped me get past a weight plateau this week.
The reviews have been glowing for Lose It! That's great to hear! I am at a 10 lb loss now. I am very happy with NS! I really like the food too. I just got another shipment in of the food. Got a free week of food also. I am just finishing up that box and going on maintenance. I have been making some really good low fat recipes that I have collected.
Very high in protein and vitamins. I am really excited about getting to my goal weight by Christmas. Good luck with NS! I am sure you will do great! Last edited by moderator2; at I have a feeling these last four or five pounds are going to be tough to lose. I don't think I could continue on the Nutrisystem food indefinitely. There are several items I like, but several others that I can't quite bring myself to try. Good luck to you as well.
I'm thinking about trying it , just want some feedback stayce Weight Loss 5 Mommy2Olivia Weight Loss 4 Snowbunnie Obesity 4 Thread Tools Show Printable Version. Search this Thread Advanced Search. BB code is On. I have spoken with Chanta in her role as counselor. I was impressed with the interest and patience she posses. I am now able to form a more comprehensive plan moving forward with my required personal participation with the Nutrisystem to reach my weight loss goal. I am enthusiastically encouraged with my decision to take on this venture for my future.
We are so happy to hear that Chanta was able to help you gain a better understanding of the program! For more information about reviews on ConsumerAffairs. My NuMi bottle issue was already taken care of. He therefore missed the window to order the bottle in time for the 2nd month shipment. We would like to have it delivered with the order that is coming up for the 3rd month - we get auto delivery, so it is already set up. We are happy to hear that your water bottle issue has been handled but are sad to hear that your husband is still having issues.
We will be assigning this to a member of the Consumer Experience Team who will be reaching out soon. I am very disappointed with the food. Most of it tastes the same to me and actually upsets my stomach. I did not realize I only had two weeks to cancel and much of that was mostly drinks. Then you keep trying different food thinking something will be edible.
I know there is plenty of fine print in contracts that should be read. I do not recall being verbally told about these conditions. This was a lesson that left a very bad taste in my mouth. We are sorry that the foods upset your stomach and that you were unaware of the auto-delivery nature of the program. Not clear when I ordered that it would be on automatic order.
Food is not good, not good instructions, dinners were bland. Too many entrees with spicy tomato sauce and cheese, dinners are bland.
Shakes made me sick. Emails were only to sell more. Thank you for writing this review. We are sad to hear the foods were not to your liking and that the deliveries would be automatic.
We will be looking into your account and reaching out soon. This is a follow-up to the review I posted on September 5. Soon after I posted my first review, a rep from Nutrisystem contacted me via email. The email was courteous, professional, and apologetic for the experience I had. The rep went on to offer replacement of the damaged food items I had received and encouraged me to give their company another try.
In light of this swift response and their sincere desire to ensure that I was happy with their product and service, I am revising my review. I accepted a ready-made menu that containing some items that I did not enjoy.
In the future, I will make a point to select food items that I now know to be more to my liking than others. I am very pleased and heartened by Nutrisystem's timely reply and concern for my purchase. They deserve a second chance. I ordered my month's supply of diet food from Nutrisystem with high hopes. When the food shipment arrived, most of the frozen breakfast items were broken into small bits; when I opened the packages, the bits fell out.
Then I tried the frozen lunches. Since I take these to work, the only heating option is microwave. Anything with bread or chicken comes out chewy, gooey, and icy cold in the center. It actually made me gag and lose my appetite, which wasn't the diet plan I expected. I am very careful when reading agreements, and for this item to be overlooked was no easy feat.
Fineprint at the end will do that to you. To add insult to injury, the obnoxious customer service person on the phone refused to accept my cancellation until she badgered me with questions and hard sell tactics in a desperate attempt to keep me buying their awful food. Overall, this was a horrible experience. I will never use or recommend Nutrisystem again. We are so sorry to hear about your poor experience with the delivery of your foods, the food itself, and the representative you dealt with.
We will be taking a peek at your account and reaching out soon. Was not satisfied with the taste of most of the foods, had to throw it away and buy something else, and most of the desserts had an ok flavor, And a lot of meals with cheese. I was not happy with that. My first order included items I didn't order and one that I'm allergic to its ingredients.
I was told by one person the items were probably substitutions and when ready they would be replaced. When I called the customer service lady was very rude, basically stated I was lying and wouldn't allow me to speak to a supervisor. I'm very disappointed with the service I receive so I will take my business to a place that has better customer service. Went thru a few months of products. Following it closely and exercised Sent email to customer support and I was told to think of it as not wasted but I received nutritional food with fiber Now I know why it only got one star.
Weight loss system worksstale product and no one to answer to except counselors with no control. I emailed three correspondences to FIVE different departments only to receive a notice that they don't reply to emails because they were too busy. I also included to them pictures of the moldy carrot cake, along with the packaging that states the date is still okay. The oatmeal is so stale it sticks to the side of the package and had to pour hot water in the bag to get the product out.
Chocolate covered pretzels are stale. We did call and the rep was very nice and stated that she couldn't do anything except replace our stale food. How many packages were bad? I honestly didn't count how many items I threw awayat their prices ANY wasted product is too many! Doesn't anyone there want to see a photo of the stale food? Does anyone there care? VERY poor about keeping the customer happy, however, are not timid about selling you the program. Shame on you, Nutrisystem. We are sorry to hear about the spoiled and stale items you received.
We will be reviewing your account and reaching out soon. I am not sure why in today's time of electronics that it takes so long to get the information.
We are sorry to hear that it took you so long to receive the information you needed for the program. We will be reaching out shortly. Pleased with the conversation with my counselor. I feel I have a better handle on what I should be doing. I am looking forward to losing the weight I have set my goal for. Thank you very much for your help.
We are happy to hear that you feel like you understand the program better after speaking with one of our counselors. Please let us know if there is anything else we can do to help! I wrote in with a few complaints about some of the food I received; some broken food, bags not sealed and crushed muffins. Allison was very helpful and courteous and was able to change my mood. Thank you Allison for being pleasant and helpful.
Thank you for the kind words! We will be sure to pass this compliment onto Allison. Keep up the excellent work on the program, Chris! I didn't know this when I originally call to cancel my account. Not that I like it, I understand that it was to be paid now.
I was on hold for several minutes and when he finally came back he proceeded to tell me that his supervisor was at lunch and would called me back when she returned, "Oh and by the way here's your confirmation for your cancellation". At that time I received an email from my PayPal account, advising me that I just made a payment to Nutrisystem.
The man had the nerve to charge my account while he had me on hold. I have called every day, each rep has told me what he did was ok. This is so sad, that he could do this behind my back and it be ok. My call is being reviewed now sure it is but, we all know how this is going to end. I will continue to call each day until I get a callback. He knew what he was doing was wrong, why else would he have to sneak and charge me. I want an apology and someone to tell me what he did was wrong!
If I were Marie Osmond, I wouldn't want to be known as a spokesperson for a company that has such bad reviews. BBB alone has 99 bad reviews and I am getting ready to add another. I guess that wasn't necessary to be said.
We are sad to hear about the way you were treated when calling. This is NOT okay. After the 3rd call to NutriSystem about a late order, Beth finally came online and made a return customer — yet again — out of me. We are so happy to hear that Beth was able to straighten things out for you. We wish you continued success on and off the program. Rachel was very helpful in helping me to better understand my needs while on the plan and I am very thankful for her professionalism.
So far I am enjoying being on Nutrisystem. All of the food does taste very good. The only negative thing is that when I first order they did not tell me that there was so much chocolate in the turbo box.
I specifically requested no chocolate. Maybe training is advisable for people helping people to order food. Thank you very much.
We are so happy that Rachel was able to help you get started on the program. We are sorry that you received so much chocolate after requesting no chocolate. We will be sure to pass this along for coaching. Best wishes as you continue on the program. I have been overcharged. Counselors at Nutrisystem keep telling me the issue has been addressed but I do not receive a refund. This is very upsetting and seems to me to be a bit fraudulent.
Please refund my money! We are sorry to hear the NuMi promotion fell off after placing the order. I have been on the Women's Uniquely Yours Program for 13 months, and have lost over 90 pounds. The frozen food is amazing, and I was never hungry or felt deprived. The delicious snacks and double chocolate muffins have kept me satisfied and I never felt deprived. Thank you for the kind words and keep up the awesome work!
Canadian turkey bacon egg and cheese muffin missing cheese - Thank you for the response. I did not to think to take a picture of the back with the information. If this occurs on the next I will. The cheese was missing on two of the sandwiches out of four on this order. I was trying to explain to the last counselor that I spoke to what was happening to me with eating the food and that it was making me sick.
This is not in regards to Kim in returns. Kim was helpful and very nice to me. Anyway, the last counselor I spoke to was so rude and talked over me and would not let me finish my sentence. It's really upsetting that I did not write her name down. It would be the counselor that I spoke to before I spoke to Kim. We are so sorry that you had such a poor experience. We will definitely be looking into this and reaching out soon. I had a question about my food. Chat with your counselor.
Very helpful but our chat was interrupted. I need to know how to continue after the first week. I am still confused on how to continue after the first week.
Thank you for reaching out. We will be assigning this to a member of the Consumer Experience team to reach out and assist you. The quality of food was pretty good with several options to choose from.
Unfortunately when they were out of stock they substituted other food! Changing your plan such as delivery frequency was very difficult and why I left. Thank you for the feedback. We are sorry that you left for those reason. We will be reaching out to get further information.
Have a good one! Over the last several months, I have tried over and over to resolve an ongoing problem with order fulfillment. Customer service refused to help and refused my repeated requests to escalate the issue and finally Nutrisystem decided to dump me. Even in my last e-mail communication with Nutrisystem where I yet again outlined the problem, the reply back from Nutrisystem completely ignored the majority of what I wrote.
It looks like if Nutrisystem doesn't say anything about the problem, then it magically doesn't exist somehow. This shows that Nutrisystem has drastically fallen in terms of focusing on customer needs and flat out refuses to deal ethically with the customer. We sincerely apologize for your experience.
We certainly do not want a long-time member to feel such a way. We will be investigating this and reaching out soon. I have had a couple questions for your people there and I emailed them for a answer.
First reply was very fast, second was a bit slower but they explained to me the reason why. I have been very satisfied with everything from Nutrisystem!!! Thank you for your patience and understanding. We are happy to hear you got the answers you needed. We wish you the best of luck on the program!